Home >> Returns Policy

Exchange Policy

At Royal Rest we want you to be satisfied with your purchase. Within 7 working days, we will accept standard* size mattress orders for exchange.
With the criteria below :

  • The item(s) must still be in their original packaging.
  • They should not be used or damaged (stains or tears) in anyway.
  • If you wish to cancel your order prior to your delivery, the refund request will be settled via a credit note with a 180-day validity.
  • Assembled products whether collected by the customer or delivered by Royal Rest will not be accepted for exchange.
  • Only standard* size mattress are eligible for exchange/return. Any other products including Accessories and Beds are not eligible for exchange/return.
  • Except for manufacturing defects, Royal Rest reserves the sole right to determine defects, and to repair or replace the defective item at their discretion.
  • Mattress Exchange Process: To initiate an exchange, email our Customer Care at info@royalrest.ae or call 800-ROYALREST (769 257378).
  • Once eligibility is confirmed, a specialist will contact you in 48 working hours.
  •  A return of your initial mattress & purchase of different model.
  • Redelivery charge will be applicable depends upon the location with minimum AED 150.
  • Mattress exchange only applicable on first purchase.
  • A wrong size order will not qualify for an exchange nor return. Ensure to measure your bed frame before placing an order as you will not be able to initiate a return nor exchange if you order the wrong size mattress
  • Returns and exchanges only apply to these *standard mattress sizes : (90 x 200 , 120 x 200 , 160 x 200 , 180 x 200 , 200 x 200) cm