At Royal Rest we want you to be satisfied with your purchase. Within 7 working days, we will accept standard* size mattress orders for exchange.
With the criteria below :

• The item(s) must still be in their original packaging.
• They should not be used or damaged (stains or tears) in anyway.
• If you wish to cancel your order prior to your delivery, the refund request will be settled via a credit note with a 180-day validity.
• Assembled products whether collected by the customer or delivered by Royal Rest will not be accepted for exchange.
• Only standard* size mattress are eligible for exchange/return. Any other products including Acceccories and Beds are not eligible for exchange/return.
• Except for manufacturing defects, Royal Rest reserves the sole right to determine defects, and to repair or replace the defective item at their discretion.
• Mattress Exchange Process: To initiate an exchange, email our Customer Care at info@royalrest.ae or call 800-ROYALREST (769 257378).
• Once eligibility is confirmed, a specialist will contact you in 48 working hours.
•  A return of your initial mattress & purchase of different model.
• Redelivery charge will be applicable depends upon the location with minimum AED 150.
• Mattress exchange only applicable on first purchase.
• A wrong size order will not qualify for an exchange nor return. Ensure to measure your bed frame before placing an order as you will not be able to initiate a return nor exchange if you order the wrong size mattress

• Returns and exchanges only apply to these *standard mattress sizes : (100×200,120×200,150×200,160×200,180×200,200×200) cm