Sales Order Policy
- Customers must be given an electronic invoice for the purchase to be considered valid.
- Please sign on original or acknowledge email of sales order with fabric, model, and sizes. – EXPLAIN
- Customers are not permitted to transfer money to the personal account of any representative. Royal Rest does not hold responsibility for any amount that is not transferred to the official ROYAL REST accounts.
- The customer must ensure that the installation area is cleared before the delivery of the items.
- All items must be fully paid for, minimum two working days before the scheduled delivery date.
- Items carried via the stairwell for up to 5 floors above the ground, is free. 6th to 20th floor is AED 150, more than 20th floor is customer responsibility to arrange own team (unless otherwise confirmed in writing). Installation for such items will be done free of cost, within the next 3 working days.
- If no one is present at the delivery address during the first delivery, the delivery will be rescheduled one more time at no additional cost. However, if there is no one present at the second delivery, any subsequent deliveries will be charged based on the location and the items, with the minimum cost being AED 150.
- AED 400 will be charged for delivery in Abu Dhabi Western region.
At Royal Rest we want you to be satisfied with your purchase. Within 10 working days, we will accept any items for return or exchange given the below criteria are met:
- The item(s) must still be in their original packaging.
- They should not be used or damaged (stains or tears) in anyway.
- If you wish to cancel your order prior to your delivery, the refund request will be settled via a credit note with a 180-day validity.
- Assembled products whether collected by the customer or delivered by Royal Rest will not be accepted for exchange.
- Except for manufacturing defects, Royal Rest reserves the sole right to determine defects, and to repair or replace the defective item at their discretion.
- Mattress Exchange Process: To initiate an exchange, email our Customer Care at email@example.com or call 800-ROYALREST (769 257378).
- Once eligibility is confirmed, a specialist will contact you in 24hrs.
- A return of your initial mattress & purchase of different model.
- Redelivery charge will be applicable depends upon the location with minimum AED 150.
- Mattress exchange only applicable on first purchase.
- A wrong size order will not qualify for an exchange nor return. Ensure to measure your bed frame before placing an order as you will not be able to initiate a return nor exchange if you order the wrong size mattress
Returns and exchanges only apply to these standard sizes: (100×200,120×200,150×200,160×200,180×200,200×200) cm