1. Customers are requested to verify Fabric, Model & Sizes of products before signing the sales
2. customized Product Orders Can’t Be Cancelled or Returned, Customer Signature on Sales Order Copy for In- Store Orders are
3. Cancellation of your non- production order prior to your delivery is possible, the refund request will be settled via credit note with a 180-day
4. Payment would be accepted directly in store in the form of cash, credit/Debit card transaction, Cash deposit can also be done to our official business account
5. Customers will be given an electronic invoice for the purchase at the time of

1. The customer is requested to ensure that the installation area is cleared before the delivery of the
2. Customers are requested to clear any outstanding payment if any before 2 working days of the Scheduled Delivery
3. Items carried via staircase, up to 5 floors. Up to 20 floors, a charge of AED 150 will be applicable. Delivery cannot be done by carrying the items manually above 20 floors, such items will be delivered on the ground floor and installation will be done free of cost in following three working days.  Customer should inform the building details before placing the order.
4. If no one is present at the delivery address, the delivery will be rescheduled to other nearest convenient day depend on the location and size of the item with a minimum charge of AED 150.
5. An additional transport cost of AED 600/- will be charged to the customers for the deliveries in western region of Abu Dhabi (Ruwais, Ghiyathi, Mirfa, Liwa, Madinat Zayed & Al Qua, Al Ain )
6.  For all Bedding Accessories (like Pillow,Sheets , Cover and others accessories) the delivery is free only for the total order value of AED500 to a single location, All order below AED500 will have a minimum of AED50 upto AED600 based on the location.

• Fully paid items are eligible for 30 days of free storage.
• Storage for partially paid items beyond the agreed delivery date cannot be guaranteed.
• Beyond 30 days, a monthly 10% storage fee applies.

1. Made-to-Order Policy
   The majority of our products, including our beds and mattresses, are made to order. Production begins only after full payment or official order confirmation has been received.
   However, in-stock items offered during warehouse sales or promotions are available based on availability.
2. Production Timeline
   The standard production time is 3–5 working days for mattresses and bedding accessories, and 8–12 working days for beds (excluding weekends and public holidays).
   Please note that custom sizes, special materials, or bulk orders may require additional production time.
3. Priority Orders
   While we always strive to expedite orders, priority production is subject to internal approval and scheduling availability.
4. Delays Due to External Factors
   Production timelines may be affected by unforeseen circumstances such as material shortages, supplier delays, or high order volume.
   Customers will be notified promptly of any such delays.
5. Order Modifications
   Once production has begun, no changes or cancellations can be made to the order (including size, model, or fabric).
   However, our standard-size mattresses come with a 7-night trial period that allows for exchange within the specified terms.
6. Quality Control
   Each product undergoes a strict quality inspection before dispatch to ensure it meets our manufacturing standards.
7. Delivery Schedule
   Delivery is arranged only after production completion. Delivery timelines depend on the delivery location and logistics availability.
8. Communication
   Customers will be informed via phone, email, or WhatsApp regarding production status and expected delivery dates.
9. Non-Production Items
   Ready-stock or non-production items are usually dispatched within 3-4 working days*, subject to stock availability.
10. Acceptance
    By confirming your order, you acknowledge and agree to these production terms and timelines.

At Royal Rest we value Customer Satisfaction, within 7 working days of Delivery we accept exchange claims if the below given criteria are met.

1. The item(s) must still be in their original
2. They should not be used or damaged (stains or tears) in
3. Assembled products whether collected by the customer or delivered by Royal Rest will not be accepted for
4. Except for manufacturing defects, Royal Rest reserves the sole right to determine defects & to repair or replace the defective item at their

MATTRESS EXCHANGE PROCESS

To initiate an exchange, email our Customer Care at info@royalrest.ae or call 800-ROYALREST (769 257378).

1. Once eligibility is confirmed, a specialist will contact you in
2. Redelivery charge will be applicable depending upon the location with a minimum charge of AED 150
3. Mattress exchange applicable only once per
4. Customized orders (size or specifications modified as per customer request) will not be accepted for any exchange or return. Ensure the measurement of bedframe is correct before placing an
5. Returns and exchanges only apply to these standard sizes ( 90 x 200 , 120 x 200 , 160 x 200 , 180 x 200 , 200 x 200 cm).
6. Exchange policy is applicable for individual customers, not for business entities or
7. Once the exchange is approved, our expert will calculate and apply the exchange deduction according to what exchange policy mentioned
8. If the exchange is approved, customer can return existing mattress and buy another